Frequently Asked Questions

Frequently Asked Questions

How can one place an order? Placing an order is a very simple task. A client is expected to provide all the pertinent details required to complete the paper successfully. One should include personal contacts especially the e-mail and phone number for purposes of helping the company reach you promptly.

Will I get excellent references? Writers are provided with access loggings into online libraries for purposes of getting the relevant materials. The progress of the order is regularly updated on the site to give the customer a chance to monitor and seek clarifications concerning the paper.

Can I get a draft of my work? A writer should be in a position to provide the draft upon being requested by the client. Additionally, the support team of the company can request the same from the writer upon receiving the customer’s message.

How long it will take one to get their essay paper? The company believes in giving writers enough time in order to get quality papers. The urgency of the paper as per the customer determines its deadline. We advocate for the client to give at least a period of 24 hours after submitting his order request. This is important since it allows the writer to conduct and in-depth research for the paper. In case the time given is unrealistic, the company contacts the client and requests for an extension of the same.

Will I be charged for requesting amendments on my paper? The company allows clients to request for amendments on their papers in areas, which they may feel unsatisfied. Nonetheless, the changes should not deviate from the original instructions.

How original should my paper be? Besides including anti-plagiarism in the policy, the company utilizes a special software to determine the originality of the papers.

What should I do if I am not happy with the paper I get? One is expected to request for unlimited revisions for fourteen days after the expiry of the deadline.

How safe is my personal information? The company’s security features safeguard the privacy of everyone and do not allow sharing of any kind.

Can I get a refund for non-satisfactory work?  Besides doing revisions at a free cost within the stipulated time, the company guarantees a full refund for customers who still feel unsatisfied.

Where can I get information on your discounts? Information on discounts can be obtained online from the discount page as well as from the support team.

How secure will my transactions be? The Comodo group is the company’s insurer, and transactions are deemed authentic up to the limits of $10,000

Can I communicate with a writer? The company has a newly devised messaging system that allows the customer to communicate with both the writer and the support team.

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